Telefono de Cubamax: Numbers, Offices & Hours

If you’re searching for the telefono de Cubamax, you’re probably trying to book a flight, check on a shipment, or sort out a payment before a deadline. Cubamax runs more than a dozen locations across South Florida, plus a separate warehouse and a customer support line, and the number you need depends on what you’re calling about.

This guide lists the real numbers: the main line, the warehouse line for shipping questions, and the office numbers for Cubamax’s biggest Florida locations. No “call during business hours” filler, just the numbers and what each one is for.

What Cubamax Actually Does

Cubamax started in Hialeah in 2001 and has grown into one of the larger travel and shipping agencies serving the Cuban community in Florida. It handles flight bookings to Cuba, package shipping (food, clothing, electronics, and more), money transfers, and support with passport or consular paperwork. With that many services under one roof, calling the right number matters. Reaching the warehouse about a flight booking, or the main office about a package stuck in transit, just wastes your time and someone else’s, Visit more.

If shipping is why you’re calling, it helps to know what you’re sending before you pick up the phone. Our posts on sending food packages to Cuba from Miami and food shipments to Cuba cover what’s allowed and what usually gets held up, so you can ask the agent a specific question instead of a vague one.

Cubamax Main Telefono Number

The main Cubamax phone number is (305) 512-0303. It’s listed for the principal office in Hialeah and for several other branches, which makes it the best starting point if you’re not sure which department handles your issue. Staff can transfer you to travel, shipping, or accounts from there.

Cubamax Office Numbers by Location

Cubamax has more branches than most people expect, and each one has its own direct line. Here are the numbers for its main Florida (and one Orlando) locations:

Cubamax opens and relocates branches fairly often, so if a number doesn’t connect, call the main line above and ask to be transferred to the office nearest you.

Cubamax Warehouse Number for Shipping

If your question is specifically about a package, the Cubamax warehouse in Hialeah has its own line: (305) 512-0392, at 1601 W 8th Ave, Hialeah, FL 33010. This is the number to call about pickup, drop-off, weight limits, or a shipment that hasn’t shown up yet. For the basics on getting a package to Cuba before you call, our post on sending a shipment to Cuba walks through the process.

WhatsApp and Other Ways to Reach Cubamax

Phone lines get busy, especially around the holidays when everyone is trying to get gifts or food to family before a deadline. Cubamax also takes messages on WhatsApp through its main number, and that tends to move faster than waiting on hold for a quick question like a tracking update or store hours. If you’d rather not call at all, the official Cubamax offices page lists every branch with its own address and number, and the site has a contact form for anything that isn’t urgent.

Once your shipment or transfer is squared away, you’ll probably want to actually talk to family on the island. We’ve put together a separate guide on how to call Cuba for free for that.

Common Reasons People Call Cubamax

Most calls fall into a handful of categories:

• Checking the status of a package already sent
• Booking or changing a flight to Cuba
• Asking about weight limits or pricing before dropping off a shipment
• Following up on a money transfer that hasn’t posted
• Confirming hours or directions for a specific branch

Knowing which of these applies to you before you dial saves a transfer or two.

Best Times to Call

Cubamax’s general hours run Monday through Friday, roughly 9 a.m. to 6 p.m., with shorter Saturday hours from 10 a.m. to 3 p.m. Mid-morning, right after opening, tends to be quieter than lunchtime or the last hour before closing. Try to avoid calling the first week of December or the days leading up to Mother’s Day. Both are peak shipping season for Cubamax, and hold times stretch out fast.

What to Have Ready Before You Call

A little prep saves a lot of back-and-forth once you’re connected to an agent:

• Your tracking or shipment number, if the call is about a package
• The name on the reservation, if it’s about a flight
• A transaction ID, if you’re calling about a payment or money transfer
• The branch you used, if you dropped something off in person

Agents can usually pull up your record faster with these details on hand than with just your name and phone number.

Telefono de Cubamax: Frequently Asked Questions

What is the main telefono de Cubamax? 

The main number is (305) 512-0303. It connects to the principal office in Hialeah and can route you to the right department.

Is there a separate number for shipping questions? 

Yes. The Cubamax warehouse line, (305) 512-0392, handles package pickup, drop-off, and tracking specifically, separately from the main customer service line.

Does Cubamax answer on WhatsApp? 

Yes, Cubamax takes messages through WhatsApp on its main contact number, which is often faster than calling during busy periods.

Are all Cubamax locations open the same hours? 

Most follow the same Monday to Friday and Saturday schedule, but it’s worth calling ahead around holidays, since hours can shift during peak shipping periods.

Where can I find every Cubamax office and number? 

The official Cubamax offices page lists every branch with an updated address and phone number. For general tips on getting through to support, see our Cubamax Telefono guide, or compare Cubamax against other options in our roundup of the best páginas de envíos a Cuba.